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WHAT IS YOUR RETURN POLICY?
We want you to be 100% satisfied with your DyckmanCity.com purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 7 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, we’ll pay for the shipping fee. To return or exchange an item please follow the steps below: Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.) Contact us for address via email: Info@DyckmanCity.com Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue you a full refund.
WHAT FORMS OF PAYMENT DO YOU ACCEPT? We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal. Cash if it’s in person
WHERE DO YOU SHIP TO? We ship to almost every country in the world.
WHAT DOES SHIPPING COST? Just add the items to your cart and select your country from the list to get a shipping price.
HOW LONG DOES SHIPPING TAKE? WHAT SHIPPING METHODS DO YOU USE? All orders are shipped via USPS. Please allow 1-2 business days for orders to be processed after your purchase is complete. * if order is placed on Saturday after 11am and Sunday it will be processed on the following Monday, (If it's on a Holiday, It will ship the following business day) Domestic Shipping (within the USA) Standard Shipping (USPS Priority): 1-5) business days Express Shipping (USPS Express Mail): 1-3 business days International Shipping (varies per country) First Class International: 3-5 weeks (customs processing times vary) Priority International: 10-15 business days (customs processing times vary)
CAN I TRACK MY ORDER? Once your order has been shipped, you will receive an email with a USPS tracking link. Either third party (PayPal) or Our email .Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.